How simple is our return/refund policy?
1. Contact our customer service department at firstname.lastname@example.org to obtain return authorization.
2. Once our Customer Care Associate has verified that your return abides by our return policy, we will send you a prepaid return shipping label
3. Simply print out the return label, place it onto the original shipping package and drop it off at the shipping location.
4. We will issue a refund minus the $8 Flat-Rate Return Shipping within 2 business days upon receipt of the return.
*Please note: It is not mandatory to use our prepaid shipping label if you decide to use your own carrier.
We only offer our $8 Flat-Rate Return Shipping for US customers.
If any returned item we receive has obviously been used and/or does not abide by our return policy, we will charge up to 50% restocking fee of the product’s purchase price and 100% of the return shipping costs may be deducted from your refund.
If you receive any order with defective or missing parts, please contact us at email@example.com.